Warehouse Associate
Cover lifting capacity, safety protocols, WMS experience, shift reliability, and equipment certifications.
Logistics
Reliability
11 questions
Role-specific phone screening questions for frontline and hourly positions. Each template includes what to listen for on every answer - written for working recruiters, not textbooks.
Cover lifting capacity, safety protocols, WMS experience, shift reliability, and equipment certifications.
Cover de-escalation, handle time, CRM systems, high-volume multi-channel support, and schedule fit.
Cover certification status, lift and transfer protocols, dementia care, shift patterns, and EHR experience.
Cover certification, working independently, transportation reliability, scope of practice, and EVV compliance.
Cover EPA 608 certification, diagnostic process, refrigerant types, on-call availability, and field software.
Cover OSHA certification, equipment types, pre-shift inspection habits, narrow-aisle experience, and safety culture.
Cover prioritization under pressure, CAD systems, radio protocol, on-call availability, and multi-agency experience.
Cover multi-line phone management, visitor handling, scheduling systems, and reliability in a non-remote role.
Why structure your screens
When every candidate gets different questions in a different order, you cannot compare them fairly. The candidate you liked on a Tuesday afternoon has a different screen than the one who called on Friday morning.
Structured screens - same questions, same order, consistent evaluation criteria - reduce bias, improve comparability, and surface the candidates who actually fit the role rather than the candidates who are best at phone conversations.
Cover logistics early
Shift availability, transportation, and certification status should come up in the first screen - not after you have invested two rounds of interviews.
Use situational questions, not hypotheticals
"Tell me about a time..." surfaces real experience. "What would you do if..." is a rehearsal. The templates above skew heavily toward real-situation questions for this reason.
Listen for specifics
Vague answers to specific questions are a signal. Candidates with real experience in a role can name equipment models, system names, and particular situations. Generality often means limited exposure.
Instead of sitting on the phone with every applicant, WorkSignal calls each candidate and asks your exact screening questions. You get a full transcript, a score on each answer, and a ranked shortlist - before you spend a minute of your time.
$197 per month for 100 screens - about $2 per screen, no seat fees. Your questions, your criteria, your shortlist.